Refund & Cancellation Policy

Last updated 7 October 2026

KUZE's design tools — Potforge, Lampforge and any tool we add at kuzecreation.com — are operated by KUZE CREATION ENTERPRISE (SSM 202603208912 (KT0618991-A)), a sole proprietorship at 231, Jalan Cameron, Kampung Chui Chak, 36700 Langkap, Perak, Malaysia. This policy covers every paid KUZE subscription: KUZE Commercial, one plan for every tool, billed monthly or yearly, and the plans we no longer sell (Maker, the KUZE Pass, and each tool’s own Commercial plan) for as long as their subscribers keep them.

What you are paying for

A Commercial subscription buys unlimited room to save designs in every KUZE tool and the right to sell prints of your designs; if you still have Maker or the KUZE Pass, you keep what it gives you until you cancel it. Designing, and downloading STL files of designs you have saved, is free on every plan. Plans are billed monthly or yearly in advance, as you choose at checkout, and renew automatically until cancelled.

Cancelling

• Cancel at any time from Manage subscription in the app, or by emailing us.
• Your plan continues to the end of the period you have already paid for. You keep your slots until then.
• We do not charge you again after you cancel.
• There is no cancellation fee and no minimum term.

What happens to your designs

Nothing is ever deleted because you cancelled. When your paid period ends you return to the Free plan in each tool your plan covered, and:

• Every design you saved stays saved. You can still open, edit, rename and publish them.
• In each tool, your earliest 3 designs remain downloadable as STL.
• Designs beyond that cannot be exported as STL until you subscribe again.
• You cannot save new designs until you are back within the Free plan's limit.

Before you cancel you can download a copy of everything you have saved, using the backup button with your saved designs in each tool. We recommend doing that.

Refunds

KUZE subscriptions are not refundable. A subscription gives you immediate access to a digital service, so payments already made — including the period you are in when you cancel — are not refunded.

Cancelling stops future billing. Your plan stays active until the end of the period you have already paid for, and you keep your slots for the whole of it. You are never charged again after cancelling, and there is no cancellation fee.

We will still put right a billing error. We refund where:

• You were charged after cancelling.
• You were charged more than once for the same period.
• The payment was not authorised by you.
• A fault on our side made the paid features unusable for a meaningful part of the period.

Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

Free trials and discounts

We do not currently offer a free trial. The Free plan is permanent and does not expire. Promotional codes, if used, are applied at checkout and are not exchangeable for cash.

Price changes

If we change the price of a plan we will tell you before it affects you, and you may cancel before the new price applies.

Currency and tax

Prices shown are the total you pay. KUZE CREATION ENTERPRISE is not currently registered for Malaysian service tax, so no tax is added to your subscription and no tax invoice is issued. If we become registered we will tell you before it affects your price.

Plans are priced in US dollars. Your bank may apply its own conversion rate and fees, which we do not control.

How to ask

Email kuze.creation.studio [at] gmail.com with the email address on your account and the date of the charge. We aim to reply within 14 days.

If we cannot resolve it, you may raise the matter with your bank or card issuer, or with the relevant Malaysian consumer authority.